Hi dear Fadoua
We are really sorry for the inconvenience caused by your return.
After consultation, we have determined that your package was returned at your own expense without our return label. Unfortunately, there was a delay at PostNL and the parcel was eventually delivered to a pick-up point - but we were not told where it was. We assume that something was wrong with the return address.
As a gesture of goodwill, we have just sent you an official returns label by e-mail so that you can return the product easily and free of charge.
Please note: We haven't been able to find any contact from you yet - that's a shame, because our customer service is always available for you: on weekdays (and sometimes at weekends) reliably by email, chat, WhatsApp and Instagram.
We would like to emphasize that Wraps of Nature stands for excellent customer service - as confirmed by over 1000 satisfied customers and reviews. No one is left out in the rain with us, and we always strive to find fair and cordial solutions.
Best regards
Tabea from Wraps of Nature